Careers

Account Coordinator

Title: Account Coordinator
Team: Membership Team (Small Business Sub-team)
Reports to: Membership Manager
Location: Remote (within U.S.) or Burlington, VT
1% for the Planet is headquartered in Burlington, Vermont. For this position, we welcome U.S.-based candidates who are either remote or in-person. Must be legally authorized to work in the U.S.—no employer sponsorship offered at this time.

Compensation and Benefits:

Starting Salary (Hiring Range)

$47,100-$52,000/year
This job-specific range is based on third-party industry benchmarked compensation structure. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

Benefits

25 days of paid time off and 11 paid holidays; flexible schedule with remote/hybrid work options; insurance including medical, dental, health reimbursement account for a single, two-person, or family plan with 1% for the Planet covering 100% of premiums; 403(b) retirement plan with 6% employer match; employer-funded short- and long-term disability and life insurance. Six-month paid parental leave and medical travel reimbursement available as well.

The Job:

The Account Coordinator will support the Membership Team by acting as a member of our Small Business sub-team dedicated to supporting thousands of 1% for the Planet small business members. Although this person will service all members via email, this role will be specifically responsible for oversight of a defined geographic region of members as assigned by the team management.

The ideal candidate is a self-starter with excellent communication and customer service skills. This person can work well in a team to support a large number of accounts while remaining focused on long-term objectives. 1% for the Planet supports all staff members to grow professionally with us, so we seek candidates with a growth mindset and an orientation toward continual improvement.

Key responsibilities:

Provide best-in-class customer service, including answering questions using a shared inbox (Hiver), assist with certification support, sending mail merges, occasionally advising on giving strategy for members, and representing the benefits and values of membership
Comfortable with posting in organization’s Slack channels, speaking and leading member centered virtual events, and taking member calls when necessary.
Know the ins and outs of our organization, its policies, and its systems
Work cross-functionally with other teams on projects and key initiatives
Maintain accurate and up-to-date account data in Salesforce
Utilize CRM (Salesforce and Hubspot) reports and dashboards to serve member region of responsibility and daily tasks
Coordinate with other sub-teams to ensure connectivity and representation of small business members across regional and global work
Navigate change in a growing organization and support the development and scaling of long-term systems and processes to support our small business members

Knowledge, skills and abilities:

A passion and enthusiasm for account management, customer service and mission-driven work
Experience in account management or high-volume customer service
1 to 2 years related professional experience or undergraduate degree
Strong team player with excellent oral and written communication skills
Comfortable interacting with members remotely and/or in-person, may need to attend in-person events, will host virtual member events.
Excellent organizational and time management skills, attention to detail, and the ability to adhere to deadlines
Ability to prioritize tasks and streamline workflow for maximum efficiency
Ability to coordinate work between multiple systems in a day
Comfortable and effective working independently in a remote work environment
Flexible and comfortable with change/fast growth
Comfortable speaking with members over the phone and video conferencing services
Proficiency in Microsoft Office and Google Workspace
Experience in Salesforce and HubSpot (preferred)

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

About 1% for the Planet:

1% for the Planet is a global organization that exists to ensure our planet and future generations thrive. We inspire businesses and individuals to support environmental nonprofits through membership and everyday actions. We make environmental giving easy and effective through partnership advising, impact storytelling and third-party certification.

Started in 2002 by Yvon Chouinard, founder of Patagonia, and Craig Mathews, founder of Blue Ribbon Flies, our business members and individual members have given hundreds of millions of dollars to our approved nonprofit partners to date. Today, 1% for the Planet’s global network consists of thousands of businesses, individuals and environmental nonprofits working toward a better future for all. Look for our logo to purchase for the planet, learn more and join at onepercentfortheplanet.org.

How to Apply:

Apply for Account Coordinator Position

Application Deadline:

This position will remain open until we hit our applicant cap or until 11:59pm EDT on May 3, 2023 (whichever comes first).